Privacy policy

CrestNutra · Last updated: November 12, 2026

CrestNutra, operated by Larry Coleman ("we", "us", "our"), runs this store and website, including all related information, content, features, tools, products and services (the "Services"). The Services are powered by Shopify. This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

At a glance

  • We collect what we need to process your order, deliver it, support you and, with your choices respected, send you offers.
  • We do not ask about health conditions. Our routine quiz asks about routines and buying preferences only; your answers stay in your browser and are not sent to us or to advertising platforms.
  • Card details are handled by our payment processors; we do not store full card numbers.
  • You can unsubscribe from marketing at any time and, depending on where you live, opt out of targeted advertising here.

Personal information we collect or process

"Personal information" means information that identifies, or can reasonably be linked to, you or another person. It does not include information collected anonymously or de-identified. Depending on how you interact with the Services, where you live and as permitted or required by law, we may collect:

  • Contact details, including your name, billing and shipping address, phone number and email address.
  • Financial information, including payment confirmation, payment method and transaction details. Card numbers are processed by our payment processors.
  • Account information, if you create an account, including your sign-in details, preferences and settings.
  • Transaction information, including items you view, add to your cart, purchase, return or cancel, and your past orders.
  • Communications with us, including the information you include when you contact customer support.
  • Device information, including your device, browser, network connection, IP address and other unique identifiers.
  • Usage information, including how and when you interact with and navigate the Services.

Health information

We sell dietary supplements, but we do not ask you for information about health conditions, diagnoses or medications. Our routine quiz asks only about daily routines and buying preferences, does not require an email address, and keeps your answers in your browser; they are not stored by us and are not sent to advertising platforms. Please do not send us health information you do not need to share. If you include it in a message to support, we use it only to answer that message.

Sources of personal information

  • Directly from you, including when you place an order, create an account, sign up for emails or contact us.
  • Automatically through the Services, including from your device when you use our website, through cookies and similar technologies.
  • From our service providers, when they collect or process personal information on our behalf (for example, payment processing, fulfillment and delivery tracking).
  • From our partners or other third parties, such as advertising and analytics partners.

How we use personal information

  • Providing and improving the Services: processing payments and orders, arranging shipping and tracking, handling returns and refunds, managing your account, remembering your preferences and improving the store.
  • Marketing and advertising: sending marketing by email or text where permitted, and showing ads for our products on other websites and platforms, including based on what you viewed or bought. You can unsubscribe from marketing at any time using the link in each email.
  • Security and fraud prevention: authenticating accounts, providing a secure payment experience, and detecting and acting on fraudulent, illegal or malicious activity.
  • Communicating with you: providing customer support, answering your requests and sending order and delivery updates.
  • Legal reasons: complying with applicable law, responding to valid legal process, enforcing our terms and protecting our rights and the rights of our customers.

Cookies and similar technologies

We use cookies and similar technologies to run the store (for example, to keep items in your cart), remember your preferences, understand how the store is used and measure and personalize advertising. Our advertising and analytics partners, which may include Meta and Google, may set their own cookies or receive information about your activity on the Services. You can control cookies through your browser settings and, where available, our cookie banner. Blocking some cookies may affect how the store works.

How we disclose personal information

We may disclose personal information for legitimate purposes, subject to this Privacy Policy, including:

  • To Shopify and to vendors and other parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment and shipping. Our fulfillment partners may be located outside your country.
  • To business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across merchants and websites. Our partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you to show you targeted ads; you can exercise that right here.
  • When you direct, request or consent to it, for example when we ship products to you.
  • In connection with a business transaction such as a merger or sale of the business, to comply with legal obligations (including subpoenas, search warrants and similar requests), to enforce our terms and policies, and to protect or defend the Services and our rights and the rights of our users or others.

We do not sell personal information for money. Some sharing for targeted advertising may be considered a "sale" or "sharing" under certain U.S. state laws, which is why we offer the opt-out above.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. To help protect, grow and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, with other merchants and with Shopify. For these features, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights over it for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal.

Third-party websites and links

The Services may link to websites or platforms operated by third parties. We are not responsible for their privacy or security practices, and we encourage you to read their policies. Information you share on public or semi-public spaces, including third-party social networks, may be visible to others.

Children's data

The Services and our products are intended for adults. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, contact us and we will delete it. As of the effective date of this policy, we have no actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Security and retention

No security measure is perfect or impenetrable, and information sent to us may not be secure in transit. Please do not use insecure channels to send us sensitive information, and never email full card numbers, security codes or passwords.

How long we keep personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal and tax obligations, resolve disputes and chargebacks, or enforce our agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights below. These rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline your request as permitted by law.

  • Right to access / know the personal information we hold about you.
  • Right to delete personal information we hold about you.
  • Right to correct inaccurate personal information.
  • Right of portability: to receive a copy of your personal information and request its transfer to a third party, in certain circumstances.
  • Right to opt out of sale, sharing or targeted advertising: you can exercise it here. If you visit with the Global Privacy Control opt-out signal enabled, depending on where you are, we will treat it as an opt-out request for that device and browser and, where we can associate the device with a Shopify account, for that account. Learn more at globalprivacycontrol.org. Other than Global Privacy Control, we do not respond to "Do Not Track" signals.
  • Managing communication preferences: you can unsubscribe from promotional emails at any time using the link in each email. We may still send non-promotional messages about your account or orders.

If you live in the United Kingdom or the European Economic Area, subject to local law, you may also have the right to object to or restrict processing for certain purposes, and to withdraw consent where we rely on consent. Withdrawing consent does not affect processing carried out before withdrawal.

You can exercise these rights where indicated in the Services or by emailing sac@crestwellnutra.shop. We will not discriminate against you for exercising them. We may need to verify your identity before processing a request. You may designate an authorized agent to make requests on your behalf; we may require proof of authorization and ask you to verify your identity directly with us. We respond within the time required by applicable law.

Complaints

If you have a complaint about how we process your personal information, contact us at sac@crestwellnutra.shop. Depending on where you live, you may be able to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available here.

International transfers

We may transfer, store and process your personal information outside the country where you live, including in the United States and in the countries where our fulfillment partners operate. If we transfer personal information out of the EEA or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK contracts, unless the transfer is to a country deemed to provide adequate protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date and give notice where required by law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or want to exercise any of your rights, email sac@crestwellnutra.shop or write to CrestNutra, operated by Larry Coleman, 1408 Bibbs Rd, Batesville, MS 38606, United States. For the purposes of applicable data protection laws, we are the data controller of your personal information.