Refund policy
CrestNutra · Effective date: November 12, 2026
At a glance
- 30 calendar days after delivery to tell us you want to return an eligible item. No reason needed.
- Change-of-mind returns: unopened pouches with the original seal intact. No restocking fee.
- Damaged, faulty, incorrect or missing items: we replace or refund them and cover reasonable return costs.
- Refunds go back to your original payment method, no later than 14 calendar days after we receive the return.
- Every request starts at sac@crestwellnutra.shop with your order number.
Our 30-day return window
Tell us that you wish to return an eligible item within 30 calendar days after delivery. Email sac@crestwellnutra.shop with your order number, the item and the outcome you would like. No reason is required for a change-of-mind return. If one order arrives in separate parcels, the period runs from the last delivery.
This commercial window does not shorten any statutory cancellation period, guarantee, remedy for faulty or misdescribed goods, or other mandatory protection.
Condition of change-of-mind returns
Our products are dietary supplements. For health and hygiene reasons, change-of-mind returns apply to pouches that are unopened, with the original seal intact. If you bought a bundle, you may return the unopened pouches from it; the refund is based on the amount actually paid for the order and the offer shown when you bought it. We charge no restocking fee.
An opened pouch cannot be returned for a change of mind. This does not limit your rights if a product is faulty, damaged, incorrect or not as described.
How to send a return
- Email us within the 30-day window. We reply with the correct return destination and instructions. Our business address is not a return warehouse, so please do not post anything before you hear from us.
- Post the goods within 14 calendar days after we send the instructions and keep proof of posting.
- Once the return arrives, we confirm it by email and issue the refund.
For change-of-mind returns, you pay the return postage unless we offered to pay or the law requires us to. We cover reasonable return or collection costs for faulty, damaged, incorrect or misdescribed goods and for our own fulfillment errors.
Faulty, damaged, incorrect or incomplete orders
Contact sac@crestwellnutra.shop with the order number and a short description as soon as reasonably possible. Photographs of the product and packaging help us resolve it quickly. Depending on the situation and the law that applies, we will replace the item or refund it. The 30-day change-of-mind window does not limit a valid claim for a defective product.
For parcels that are late, lost or marked delivered but not found, see our Shipping Policy.
Cancellation before dispatch
Email us as soon as possible to cancel or correct an order. If it has not been handed to the carrier, we cancel and refund it in full. If it is already in transit, we explain the return and refund route.
Refund method and timing
Refunds go to the original payment method. We start the refund without undue delay and no later than 14 calendar days after we receive the returned goods, or earlier where the law requires. The original delivery charge is refunded where the law or the offer requires it. Bank and card processing times are separate from the moment we issue the refund; we will send you the confirmation we have.
Mandatory local rights
If the consumer law of your country or state gives you additional rights, such as a statutory cooling-off period for distance sales or guarantees for faulty goods, those rights apply in addition to this policy.
Payment disputes
If you have opened a dispute with your bank, tell us so that any refund can be coordinated and the same amount is not credited twice. We do not make withdrawing a legitimate dispute a condition of helping you.
Contact
CrestNutra, operated by Larry Coleman · 1408 Bibbs Rd, Batesville, MS 38606, United States · sac@crestwellnutra.shop. This address is not a returns address; return instructions are always sent by email.